At GenAI, we respect your privacy and are committed to protecting your personal data and the data processed through our AI and software solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our software applications, or engage with our AI services. Please read this Privacy Policy carefully. By accessing or using our platform or services, you acknowledge that you have read, understood, and agree to be bound by all terms of this Privacy Policy.
We collect several types of information through our software solutions and services:
When you register for our services, we collect information necessary to create and manage your account, including names, email addresses, company information, and contact details of authorized users.
We collect information about how you and your authorized users interact with our software, including features used, processing requests, API calls, usage metrics, log data, error reports, and system performance data to improve our services.
When you use our AI and machine learning solutions, we process the data you submit for analysis, including text inputs, data files, and configuration parameters. This may include proprietary business data, analytics datasets, or other information you choose to process through our systems.
We automatically collect technical data about your devices and browsing actions through cookies and similar technologies, including IP address, browser type, operating system, and device identifiers.
When you contact our support team, we collect communication records, support tickets, and any information you provide to help resolve your inquiries.
We use the information we collect for various purposes:
We use your information to deliver our software solutions, process your AI requests, authenticate users, and fulfill our contractual obligations. We analyze usage patterns and performance metrics to improve functionality, develop new features, and optimize our algorithms.
With your explicit consent or as specified in your service agreement, we may use anonymized or aggregated data to train and improve our AI models. This process removes personal identifiers and combines data from multiple sources to prevent re-identification of individuals or specific businesses.
We use your contact information to communicate with you about your account, provide technical support, send service updates, and deliver educational content about our products.
We process your information for administrative purposes, including billing, verifying account information, and enforcing our terms and policies.
We use your information to protect the security and integrity of our services, detect and prevent fraud, address abuse, and comply with legal obligations.
We implement state-of-the-art security measures to protect data processed through our software:
All data transmitted to and from our servers is encrypted using industry-standard protocols. We employ multiple layers of security controls, including access restrictions, monitoring systems, and regular security assessments.
We retain your account information for as long as your account is active or as needed to provide services. AI processing data is retained according to the terms of your service agreement. You can request deletion of your data subject to our legal and operational requirements.
Primary data processing occurs in our secure data centers in [Primary Location]. For international clients, we offer regional data processing options where available to comply with data localization requirements.
We limit sharing of your information to the following circumstances:
We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or servicing you. These parties are contractually obligated to keep your information confidential and secure.
If GenAI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.
We may disclose your information when required by law, such as to comply with a subpoena, legal proceedings, or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
We may share your information with third parties when you explicitly consent to such sharing.
Depending on your location, you may have certain rights regarding your information:
You can access, update, or delete your account information through your account settings or by contacting us. You may also request information about how we process your data.
You can request a copy of your data in a structured, commonly used, and machine-readable format.
You may have the right to restrict or object to our processing of your personal data under certain circumstances.
Where processing is based on consent, you have the right to withdraw consent at any time, though this will not affect processing that has already occurred.
We honor Do Not Track signals from your browser and provide options to control tracking technologies.
As a global software provider, we may transfer your information to countries outside your residence. When we transfer personal data from the EEA, UK, or other regions with data protection laws, we use approved mechanisms such as Standard Contractual Clauses to ensure adequate protection.
Our software and services are not designed for children under 16. We do not knowingly collect personal information from children under 16. If we discover that a child under 16 has provided us with personal information, we will promptly delete it.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes through our platform or via email before they become effective. Continued use of our services after such modifications constitutes acceptance of the updated Policy.